Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.Remove 'HP Support Solutions Framework' through Add/Remove programs on PC.If i can get the disk to mount when i open it and click on any of the files on the install disk 1 they disapear thus I cant restore software. Nor will it start up if i press down C key. DOWNLOAD ACC FOR PC DOWNLOAD ACC FOR MAC. Connect your device to your computer via USB. Follow the step-by-step instructions in the ASTRO Command Center software. Run the file once it completes downloading. HP Support Solutions Framework - Windows Service, localhost Web server, and Software Eventually i have decided to do a hard ware check nut my Mac wont start up from the install disk when i hold down option. Download the file by clicking on the appropriate download button below.This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.